Frequently Asked Questions
Step 1: Inquiry & Consultation
o Customers can reach out via email, phone, or our website to discuss their needs.
o Provide details such as quantity, sizes, colors, and any customization requests.
o Our team will assist with design ideas and answer any questions.
Step 2: Design Submission & Approval
o A digital proof/mockup will be provided for review.
o Customers must approve the design before production begins.
Step 3: Quotation & Payment
o A detailed price quote will be provided based on order specifications.
o Customers confirm their order by making full payment.
o We accept various payment methods, including credit cards, bank transfers, PayPal & Afterpay
Step 4: Production & Quality Check
o Once your payment is received and you have approved the design, production begins.
o Shirts undergo a thorough quality check to ensure accuracy and high standards.
Step 5: Shipping & Delivery
o Orders are packaged securely and shipped via trusted carriers throughout Australia.
o Customers receive a tracking number to monitor their shipment.
o Delivery times vary based on location and shipping method chosen.
o Please allow up to 4 weeks for delivery after you have approved and paid for your order
Step 6: After-Sales Support
o We offer customer support for any concerns regarding the order.
o If there are any issues with your order please contact us to discuss.
Where Do You Ship?
We ship to all addresses within Australia.
What Is The Processing Time?
All orders are processed within 3 business days however please allow up to 5 weeks to receive your order. You will receive a confirmation email once your order has been shipped.
What Are The Shipping Methods and Costs?
We offer the following shipping options:
Standard Shipping: [costs calculated at order checkout]
For international orders, shipping costs will vary based on the destination. Customs duties and taxes may apply, which are the responsibility of the customer.
What If My Order Doesn't Arrive On Time?
If your order does not arrive within the estimated delivery time, please contact us at mapmymob@gmail.com for assistance.
Returns:
We want you to love your purchase. If you’re not completely satisfied, please email us at mapmymob@gmail.com and let us know your reason for return and we’ll consider your request for a refund provided the following conditions are met:
1. Items must be unworn, unwashed, and in their original packaging with all tags attached.
Return Process:
To initiate a return, please contact us at mapmymob@gmail.com with your order number and reason for return. We will provide you with instructions for returning your item.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. In such cases, we will cover the return shipping cost.
Refunds:
Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method.